Shipping policy
# Shipping Policy
At **Atmose**, we aim to deliver your order as quickly and seamlessly as possible. Below are the details regarding our shipping process, delivery times, and order tracking.
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### 1. Processing Time
* All orders are processed and verified within **1 to 2 business days** (excluding weekends and major holidays).
* Once your order is processed, you will receive an automated shipping confirmation email containing your tracking number.
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### 2. Shipping Times & Rates
We offer **Free Standard Tracked Shipping** on all orders across the United States.
* **Destination:** United States (Lower 48 States)
* **Estimated Delivery Time:** 5 – 9 Business Days
* **Shipping Cost:** FREE
> **Note:** Delivery times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to custom clearances, weather conditions, or peak holiday seasons.
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### 3. Order Tracking
Once your package leaves our fulfillment center, you will receive an email with a direct tracking link. You can track your shipment anytime via our website or directly through the courier’s portal. Please allow **24–48 hours** for tracking information to update after receiving your confirmation.
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### 4. Wrong Address & Undeliverable Packages
Please double-check your shipping address before placing your order. **Atmose** is not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer. If a package is returned to us due to an invalid address, reshipping fees may apply.
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### 5. Lost or Stolen Packages
If your tracking status shows "Delivered" but you have not received your package:
1. Check around your delivery area (porch, back door, mail room) or with neighbors.
2. Contact your local postal carrier (USPS/DHL/FedEx).
3. Email our support team at **[support@atmose.com]** within 7 days. We will gladly assist you in filing a claim or dispatching a replacement if verified lost in transit.
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### 6. Contact Us
For any questions regarding your order or shipping status:
* **Email:** [shipping@atmose.store]
* **Business Hours:** Mon – Fri | 9:00 AM – 5:00 PM (EST)